Frequently Asked Questions
Call 1-800-290-7893 from the phone number associated with your account to activate your debit card and set a PIN.
A $10 fee may be charged for excessive replacement requests. Rush fees may also apply. A replacement fee and rush fee are not charged in cases of fraud.
Use the City Bank mobile app or online banking. From your account history, click the actions button (three dots next to the transaction amount) on the posted transaction and then click Dispute transaction. You can also contact our Customer Xperience Center at 800-OUR-BANK (800-687-2265) between 8 a.m. and 6 p.m., Monday through Friday, or 9 a.m. and 1 p.m., Saturday, or visit a branch.
Log into your online banking account. On the left column in the Menu Bar, select E-docs. Then select Statement and Notices. Select Accept to enroll all accounts into Electronic Delivery. All available statements should now be visible. You can also visit Electronic Statements for more information.
You now have access to a suite of City Bank benefits and Mastercard benefits, such as ID Theft Protection, Mastercard Global Emergency Services, Zero Liability for unauthorized purchases, Easy Savings automatic discounts on business expenses and more. Learn more about your card features and benefits.
A digital wallet is a functionality on your smartphone that allows you to securely store debit cards, credit cards, loyalty cards, gift cards and more. When you tap on the app, then access one of your stored cards, you can make purchases at participating merchants in store, in app or online. You can add your City Bank Mastercard® Business Debit Card to Apple Pay, Google Pay and Samsung Pay so you can tap to pay where digital wallet payments are accepted.
Each phone has slightly different instructions for adding your card to the digital wallet.
- Apple Pay: Open the Wallet app on your iPhone and tap Add card. Then tap Debit or credit card and continue. You can tap or hold your card close to your iPhone, position your card in the camera frame or enter your card details manually. Authenticate your identity with Face ID or Touch ID and follow the on-screen instructions.
- Google Pay: Open the Google Pay app on your mobile device. Tap your project picture and then tap Pay with credit or debit cards. Tap Add card, then scan your card with your phone’s camera or manually enter your card details. Tap More, then accept the terms and conditions. Verify your identity, then tap Continue to validate your information with a one-time password.
- Samsung Pay: Open the Samsung Pay app. Tap the + icon over Payment Cards. Aim your phone’s camera at the front of your debit card and enter the card’s security code and your name. Tap Next and wait for the app to validate your card. Agree to your bank’s terms and conditions and verify your card.
The City Bank Business Mobile App allows you to bank anywhere, anytime with the security you deserve. Make the most of your digital banking with optional features such as Cash Management and Positive Pay. The business mobile app is separate from the personal mobile app. Download the business app.